My husband and I LOVED working with Rob - he is simply the best and we cannot recommend him more highly!
Right from the beginning, Rob stood out from all the other potential lenders we talked to, because he actually "communicated" with us - covering details and answering questions using language that we can understand, and he always got right to the point and wasted no time on any sales speech.
What impressed us the most was Rob's ability to resolve unexpected setbacks in the loan process. After we had everything in place and was just waiting for our tax transcript to come in before funding, we found that IRS screwed up our last year's tax return and was still processing/making corrections, and the transcript would only be ready at least several weeks after the closing date. Worst of all, IRS told us this exactly 11 days before closing, whereas they promised earlier resolutions in 2 earlier calls.
Not wanting to risk the uncertainty, Rob immediately found us a new lender who would be able to fund us without the transcript, then reworked the paperworks and got us back to where we were in 2 days. Despite this last minute drama, we were able to closed as scheduled without any delay, and best of all, all the extra work/processes happened behind the scene handled completely by Rob and his team! It's 11 days after closing today, and our last year's tax was still being processed in IRS with no end date in sight. If it wasn't for Rob, this deal would have fallen through.
We cannot thank Rob enough for helping us get our first home, and we will enthusiastically recommend his superb service to anyone looking for a wonderful loan experience! It will probably be a long time until we need another loan, but we know that we’ll be looking forward to working with him again when the time comes!