Rocket matched and beat other lenders rates. They also have a special deal for Charles Schwab clients. They were polite and I felt my lender was great, however the people filling in for him while he was out of town created a lot more work and stress for me. They changed my rate and cash to close the day before closing without advance notice and cancelled an appraisal same day without checking with me, jeopardizing the deal. The lack of internal communication negatively impacted my experience and financial outcome. They waited until the last possible minute to give me numbers.