I've banked with Hanscom for years and getting my mortgage through them was cumbersome, frustrating, repetitive, and down right awful. The rate is great and the product is great but I had to resend the same thing 3 or 4 times to the mortgage department. In addition to that, we used Redfin and were expecting a rebate which we told Hanscom about and had opted to get the rebate after closing in the form of a check. Hanscom ok'd the transaction in May. A week before closing, in July, they come back at us saying we wouldn't be able to get the rebate and had to apply it at closing instead. Only issue is, we had negotiated with the sellers to get money back at closing and the rebate was going to push us over the "allowable amount." (AKA - we were just going to have to lose out on nearly $3k) Upon further inspection and checking Hanscom's numbers we found that we could in fact use the money at closing but we had to fight them tooth and nail to keep that rebate. So stressful and absolutely backwards when you think about it. Beware....