As first time home buyers looking to purchase a home during a pandemic, my husbands and I didn't know what to expect with the lending process. Oliver and the rest of the Chase team really go above and beyond to understand your current situation and walk you through the whole lending process to get you where you need to be. The team was readily available and transparent throughout, which was key for someone going through this for the first time. Even when there were hiccups (which is to be expected), the team worked through them to get us through closing. Just like our realtor, this team set the bar high for what the lending process should be - especially during these crazy times.