This is THE worst company that I have ever done ANY kind of buisiness with. I could not stress enough that nobody every use them again. At the very least half of them have no idea what they are doing, and the ones that might have a clue as to whats going on will not answer phone calls or respond to emails in a timely manner.
When we first started the whole process, I had just gone on Workman's Comp. I made this VERY clear, and they told us it would not be a problem. It was not until after we had put down an option, and paid for a house inspection that we found out that it is not possible to get a loan while on Workman's Comp. For compensation of this issue, they promised us a certain amount of credit towards our closing. But it was not until the day of our eventual closing that we found out the amount they had promised was not even legal for them to offer and we ended up only getting half of what they had promised.
After I got back to work, we found another house, because of course the first one was already gone. It took us 3 months of re-submitting paperwork that they kept loosing 3-4 times a piece and having to do a lot of their work for them before we were able to close on the house. If we had not had an extremely understanding and patient seller, we would have lost that house as well.
At closing, there was one piece of paper they wanted us to sign that had to due with people that had been working on our account that had gotten fired, but we had never had any interaction with any of the people listed. So I made a note on the sheet saying just that, and refused to sign it. Later that day, they called us and stated that if we did not sign it, we would not get funding. Not 15 minutes later, my Realtor called me and told me we had funding confirmed, even though we had yet to sign the paper, so I left it alone. On Monday, they called me again threatening to remove our funding if we did not sign it. Not knowing that they in fact could not do that, we went ahead and signed it, with the note still on the bottom, and making VERY clear that we only signed it under duress.
This company has ruined what should have been one of the best experiences of our life, buying our first house. I beg anyone who is even considering using them, to turn and SPRINT in the other direction. Don't just run, sprint, and fire a gun behind you like you were being chased by zombies.