Monica's Reviews
We survey everyone who has submitted a loan application with this lender, whether the loan closed or not.
I appreciate the feedback shared by this Client. I regret that the mortgage process was not a comfortable and relaxed experience for them. I definitely make a point to communicate and respond to all clients as quickly as possible. I take pride in my response times therefore it is always my goal to ensure that my clients are educated and knowledgeable about communication timeframes and expectations. In every mortgage transaction, it is with the highest priority that I establish every client's preference for the best method and timeframe for ongoing communications. It is my goal to ensure that I provide exceptional customer service in all mortgage transactions.