Could not meet deadlines. Not a 1 because she really is great with follow-up for the most part, e-mailed and texted back on a timely manner every time. But did not meet closing date which is very important. Rescheduled closing with less than 24 hour notice, I waited until the hour scheduled to close to know for sure that it was rescheduled, caused me a lot of issues with other things I had scheduled and work. I have friends in the business and only went with this company because it was the sellers preferred lender, I know that I could have been given a more appropriate notice of rescheduling the closing date. Specially because I had been pro-active about this at the beginning of the process and emphasized how important it was to close on this day, and I was re-assured that closing day was not a problem.