We bank with USAA, we have home and auto insurance with USAA, and have had all of this for a very long time. We have loved our service with USAA, never an issue, always helpful. UNTIL we decided to use them to finance a home: I don't know if it's the house financing department or the team assigned to us, but they were very unprofessional. Paperwork would get lost on their part, they would not respond to us (the buyer) or our real estate agent, and never took time to contact us to let us know where we stand in the financing process; we always had to call AND email to try to get any reply.