I have to be honest, going with Loan Depot was the worst decision through the buying process. I have to constantly reach out to them to get answers as to whats my status with the loan is. I had called every single person on their list and no one care to respond. The manager would give me the typical "You can always reach out to me if you need help." But when I do, no email response or call. I had to call their main customer support line to get it escalated for someone to finally reach back to me. If I could switch a lender at the time, I would have done it in an instantly. I had to constantly try to communicate with them to get my loan to move forward.