“Redfin Recommended” service providers are highlighted strictly as a resource, and are chosen based on their positive relationships with our agents, and/or consistently high customer reviews.
We survey everyone who has submitted a loan application with this lender, whether the loan closed or not.
5.0
The ease in which Elaine made the process was outstanding. Responded quickly to all concerns and answered our questions quickly. I’d recommend her to all who are looking for a mortgage.
Elaine was great to work with. She was super easy to reach, her responses were very quick and accurate. Great communication.
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Buyer Closed Nov '21 Concord, NC
$535,000
5.0
Elaine is very professional and knowledgeable. She was very patient during the negotiation process and helped us with more details to understand the process well. From getting pre-approvals to closing, had a great experience working with Elaine and team (Colette, Abram).
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Buyer Closed Nov '21 Durham, NC
$480,000
5.0
Very easy to work with - no wasted time, step-by-step updates and requests.
Terrible experience. Poor communication, unresponsive at times, repeated requests for documents already sent, slow service, stressful process and unprofessional. Our CPA said she’s never seen anything like it. Would never recommend.
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Closed Jun '21
Provider Response:
Thank you for the feedback! We will use this as a training opportunity as we are always aiming for an excellent customer experience. We are glad that we were able to provide you with a $1,000 credit towards your closing costs and charge you no lender fees.
Thank you for the feedback! We will use this as a training opportunity as we are always aiming for an excellent customer experience. We are glad that we were able to provide you with a $1,000 credit towards your closing costs and charge you no lender fees.
Thank you for the feedback! We will use this as a training opportunity as we are always aiming for an excellent customer experience. We are glad that we were able to provide you with a $1,000 credit towards your closing costs and charge you no lender fees.
5.0
Elaine and her team are the best! This is the 2nd time I have reached out the Elaine for the purchase of a home and she never disappoints. I highly recommend her and will always pick her first if I need anything.
My wife and I were very impressed and pleased at all times during the whole process of buying our second house in Florida with the efficiency, professionalism, availability and knowledge of Elaine. She even answered an email I sent her on a Sunday the same day. The rate we got was best of the best and did not charge a dime for loan origination, on the contrary they gave us a credit of $1,000. We recommend Redfin Mortgage and Elaine's team to everybody without hesitation. Thank you so much to all of you for helping our family achieve that milestone.
Communication abilities need to be improved. I had a couple of messages that weren’t responded to. More importantly there were 2 disclosure statement changes that were made that were not highlighted to me, but that I had to detect on my own. Not a good way to operate.
Thank you for the feedback! We will use this as a training opportunity as we are always aiming for an excellent customer experience. We are glad that we were able to provide you with a $1,000 credit towards your closing costs and charge you no lender fees.
This process could not have been better. We always expected the typical “mortgage experience” to begin. ...it never did. This was the most impressive part of working with Redfin and this team operated incredibly well and very thorough with communication. I would absolutely and overwhelmingly recommend this team to others.
We had a great experience with Redfin Mortgage’s services. We worked with an amazing team ( Elaine Clifton & Joseph Orosco” . they were Very professional and organize throughout the whole process. The process went smoothly with their expertise. They were very helpful and we thank them very much for that wonderful job well done. We would like To thank Jennifer England very much who had referred us to this amazing team!
I first began my search for a lender in November 2020. In the process of shopping for a lender I tried Redfin and several other banking institutions. Let me just say, Elaine was great in getting me approved and getting me the best rate at that time. Redfin also offers a lender bonus/refund which is great as cost can add up quickly. Elaine was very attentive to my process as to weekly updates and often early so that if any documents were required, I had ample time to complete and return without delaying my closing. Elaine and her team (Erica and Melanie) made this process incredibly smooth. I definitely recommend.
We were really happy with redfin mortgage as a whole. We felt like they really kept us up to date on what was needed, and the deadlines for each item. We found the virtual checklist really helpful for first time home buying, to see what steps were next. Additionally the low rates, low closing costs and redfin credits really helped us use more of our money towards our house and ultimately saving us more money. Our homebuying was a more complicated scenario, but Elaine was available to help walk us through multiple scenarios for closing costs, and also send this info via email, which was very helpful and appreciated with all the other information we needed to keep track of. The only negative we have is feeling that the communication between the redfin mortgage party could be improved. There were a few times we had individuals asking for documents that were already sent, or not knowing how redfin credit was going to be applied, which wasn't a deal breaker for using the mortgage services, but it did make things a little more confusing at times. Overall we were happy with the outcome and would use and recommend Redfin mortgage for our future sales/buying!
Although Michelle and Elaine were very attentive, at the last minute less than 24 hours before closing after the clear to close Meghan Martinez called me asking for information that expired which was fine. I told her I didn’t have bank statements and she gave me the opportunity to let her into the account to retrieve these statements and then she called me back inquiring about transactions that did not pertain to only my finances and transactions that pertained to house bills. I was under the impression that she was solely looking for the gift transfer information. If I were to do this all over again I’d get the person giving the gift to wire the $35 because the hassle at 8 pm the night before a 2 pm closing was just too stressful.
Wow, just wow. I am truly blessed that my Redfin agent, Pedro Santana, suggested I consider a Redfin mortgage when I was shopping for my pre-authorization letters. What a great experience! Elaine was with me from the pre-authorization letter, the locking of interest rates and all the way to closing, answering all of my questions. I felt up-to-date and informed during every step of the process. Elaine's responsiveness is unmatched. A big shout out to her associate, Tamika, who was also a joy to work with. I actually felt like I was part of a close knit group and not the outsider. I highly recommend Redfin Mortgage to anyone seeking to purchase a home . The process was seamless and efficient, with my closing occurring within 30 days, right on time! Thank You!
Very easy to work with and they kept me up to date every step of the way. I never had any doubt as to what I needed to do next and the status of the loan. I would highly recommend them to anyone!
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Buyer Closed Jan '21 Cape Coral, FL
$470,000
0.5
I was asked questions on my loan all the way up to 5 mins before signing to have documents needed, researched and sent, all trying to do this on my phone. I had to travel 1.5 hours to sign with this stress added to me when I got there.
The whole process was very easy, which is even more impressive given the fact that we're in the middle of a pandemic AND that I closed on New Year's Eve! I couldn't be happier! Thank you all so much!
My experience with Redfin Mortgage was positive, professional, and, at times, seamless. Elaine and her team kept me abreast of my progress at every step. Despite the busy holiday season and an ongoing pandemic, Redfin Mortgage kept everything on track to the anticipated closing day.
Redfin mortgage had fair offerings, and the customer service skills to back them up. It was frustrating to be asked for additional documentation in the closing room on closing day, after multiple follow ups to ensure that everything was on track.
Elaine was great and very responsive whenever I had any questions. The process was very streamlined and kept me informed every step of the way. I liked the integration of my mortgage through the Redfin app. Everyone was very helpful, great company!
Everyone was easy to work with. I worked with several people and they were all helpful. I shopped around and they had the best rates as well as wonderful service.
Elaine was extremely responsive. She was able to provide us a pre-approval letter within hours. Chami was very prompt and detailed during the underwriting process. We were notified each step of the way and had confidence that we would close in time. We highly recommend Redfin Mortgage as their rates are also very competitive.
The process was confusing at times but Tim was most helpful. Completing everything remotely was difficult but understandable. In the end they all worked hard for us.
Elaine was fantastic. No wondering "what's going on?" Clear, frequent, consistent communication and kind. She even caught some errors on our purchase agreement end, doing two jobs for the price of one!
Redfin mortgage offered the best rate AND guaranteed closing time that was far less than any other firm allowing me to get the home I wanted. The team completely delivered! I've already recommended the Redfin mortgage to other friends.
Redfin mortgage made the process of buying our home much easier than we anticipated! They were always very responsive to all of our questions and there were no hiccups along the way (that we were aware of). Their system is set up well, making it easy to see what is required and what is due next. I am sure there is a ton going on behind the scenes that we don't see, but for our simple family home purchase (from the other side of the country), it all felt...easy.
Smooth and well executed home mortgage process with Redfin Mortgage. They were able to match/beat the best rates and terms I was already considering. Since I was also using Redfin as a buyers agent there was an attractive lender credit as well. The team communicated well and everything was completed promptly and without issue. Highly recommend Redfin Mortgage!
Elaine did an excellent job during the process of gathering information and evaluating our qualifications for a mortgage. She made me feel like mine was her only mortgage application, which I know it wasn’t. She provided great customer service and personal attention during what could be a stressful period. I will recommend Redfin Mortgage to anyone I know is purchasing a home.
Elaine from Redfin Mortgage was the fastest to respond and quoted us the best rate of any of the other mortgage lenders we spoke to. The guaranteed closing within thirty days definitely made our offer more competitive. I would work with Redfin Mortgage again.
The Redfin Mortgage team provided sound guidance and advice, from my pre-approval all the way through to my closing. Any question was answered expediently and every ounce of integral information I needed along the way was clearly communicated, making my first home purchase an eased experience.
You can tour homes and want to buy a house but unless you have the right mortgage team, you aren't getting anywhere. Elaine and others are on such a great team. Elaine was quick to respond email, provided accurate, clear, step by step instructions on what needs to be done for the mortgage. I don't think that we would have been able to complete the purchase without her and the Redfin Mortgage team.
I will definitely reach out to the Redfin Mortgage team next time I am in the market for financing a new home. It was impressive to see the speed at which they answered my questions. Their loan requirements are very reasonable, my loan was ready ahead of time from closing and I was always very comfortable knowing everything was good. They also gave me the best rate from the beginning. I'm thankful they were ready to help during the closing, settlement attorney requested an additional document and Redfin mortgage team was ready to go, it took them 15min to have the document ready and my closing ended with no delay. Thanks for their help, my family is now enjoying our beautiful home.
You have an incredible organization of Customer focused Consultants. 1) Skill based and expertise: Excellent. 2) Team focused to use resources to meet Customer needs: Excellent. 3) Customer focused with expert capability: Excellent.
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Buyer Did Not Sell Aug '20 Charlotte, NC
$169,000
5.0
Although we decided to back out during inspection period, Elaine helped us secure the best rate at the right time and also helped us start the loan process.
Thank you for your feedback, we will use this as a learning experience, as we never want our clients to have anything less than an optimal experience. We are happy that we were able to provide you with no lender fee's.
the loan and legal partners on the South Carolina end of the Redfin experience was a journey to hell! I'm still not sure what I would call all of them - incompetent, lazy, idiots, arrogant, liars. Virtually the opposite of the Glendale, AZ experience. Forms were sent to me weeks after they should have been sent; I kept getting the word that they were deluged. After 45+ years as a Human Resource Manager, I would strongly suggest hiring their replacements on an immediate basis. This was my third home purchase and truly the worst from a buying perspective."
Thank you for your feedback, we will use this as a learning experience, as we never want our clients to have anything less than an optimal experience. We are happy that we were able to provide you with no lender fee's.
Re-asking the same personal financial questions for more depth on questions previously answered and assumed to be complete/finished, was quite irritating. This issue probably applies to all mortgage lenders not just Redfin Mortgate. I hope Redfin Mortgate truly takes this as an opportunity to improve their process. One way to improve may be to create a single cloud based file structure where clients can securely place all appropriate documents. - Include in this file structure descriptive subdirectories for organizing the provided information. - Include examples of documents showing what info must be included, age of info required, and what not to include. - All Redfin Mortgage team members access same information eliminating re-asking for info. Google Drive might be a platform to pilot this on, that could provide the required file directory structure at a very reasonable IT development price. Two step verification could be provided with Google's Authenticator app. Note: Of course this would be only for computer savvy clients.
Elaine was one of the quickest and most thorough communicators we have ever had the pleasure of working with. She responded to emails in an absurdly short amount of time and always made sure we were well-informed during every piece of the mortgage process. As first time homebuyers, we are grateful for how smoothly Elaine made the process go for us.
I could not have asked for a better mortgage company to work with. Elaine’s patience and responsiveness was unlike anything I had ever seen before. It didn’t matter how late I emailed her or how many questions I had; Elaine was there. This was my first time purchasing a home and Elaine was pleasant the whole time, even if I thought I was asking a dumb question. Oh and I got an amazing rate and paid no lender fees, which was great too. I will definitely be working with Elaine again if I purchase another home.
Thank you for your feedback, we will use this as a learning experience, as we never want our clients to have anything less than an optimal experience. We are happy that we were able to provide you with no lender fee's.
Thank you for your feedback, we will use this as a learning experience, as we never want our clients to have anything less than an optimal experience. We are happy that we were able to provide you with no lender fee's.
They were great. They offered us a great rate with very little hassle. There were a few bumps where I was asked for paperwork I had already provided and a miscommunication on closing day that delayed our ability to get our keys. However, Elaine was quick to fix any mistakes caused by her team to get us back on track ASAP.
Elaine Clifton was seriously on top of it. She responded to all of our emails in a ridiculously short amount of time, and she went went above and beyond keeping us informed of the progress of our loan application. I have never worked with a more reachable loan officer, thank you.
Mortgages are often very confusing but Redfin made it super simple! It's often information and document-request overload, but Redfin did their best to not overwhelm us and explain any questions we had!
The process went smoothly without issue or delay. Elaine was always available and willing to help any chance she got. Communication was clear and expectations laid out and met.
Redfin Mortgage was absolutely pleasant to work with on the purchase of our first home. I was previously working with another lender who had poor communication and took days to answer simple questions. Redfin went above and beyond by answering any questions I had within an hour or two and provided daily rate updates so that I was prepared to lock in at the right time. Thanks so much! I will absolutely recommend Redfin Mortgage to any prospective home buyers.
Very easy an streamlined service. The lending team was very responsive and was able to issue a clear to close three days before our scheduled closing date. I'm very pleased with their service.
The Redfin Mortage gave us a fair rate and was so easy to process. We uploaded all our documents online and the communication was up to date. Elaine and her team were very prompt in updating us throughout the process.
Elaine made herself available at all times of the day or night throughout the process! I appreciate her communication and in the end her ability to help us get closed!
Elaine is an amazing resource and overall has made me feel comfortable with this process. I got a bit frazzled with how fast the process picked up when we signed our contract but she was always available and always cal and collected.
We really enjoyed working with Elaine and Redfin Mortgage! As first-time home-buyers, we were really glad that Elaine thoroughly guided us through the mortgage process. She provided helpful weekly update emails and was very easy to contact by email and phone. She worked very hard to make sure our mortgage was processed on time for closing! We highly recommend Redfin Mortgage because of our positive experience!
Elaine kept us updated at every step of the process. She was very quick to answer questions and I really liked seeing how the process worked with online updates. She coordinated her team quickly and made the mortgage process go very quickly.
Elaine is wonderful to work with, she always has your best interest in mind and quick to respond about any questions! Our home buying experience went very smoothly and she is definitely played a major part in this. Thanks Elaine!!
She is a hard worker and pushes her client to get things done. Its a quick turn around three months max. I never thought we could have been a home owner in such a short time but we did it.
Thanks again Elaine. I am looking forward to seeing you when we moved down there.as we discussed.
Keep up the good work and may the Lord continue to bless you in all your endeavor.
Elaine was very helpful throughout the loan process and closing. I could call her with any questions and she was very responsive no matter what time of day.
A very dedicated, hard working woman who sincerely has the customer's concerns a priority. She worked into the night....10:00 pm... to ensure that documents were submitted on time to meet the closing deadlines. She deserves a raise.
Elaine was so easy to work with. Her communication with me throughout the process helped me understand everything I needed to know as a first time homebuyer. She even called the seller's agent to vouch for the strength of my offer! I can't thank Elaine enough for all her help!
Elaine was great to work with. She responded very quickly to our emails and questions which helped us lock-in at an awesome low rate. Would definitely recommend her to friends!
Elaine is an absolute pro that went above and beyond to make sure we were satisfied buyers. She even left us with a care package at closing. Very classy move from someone that had already helped so much.