Run away! We thought that going with a broker would be a better choice than working directly with a bank since the broker could negotiate rates on our behalf. Wrong. We started out happy with the customer service we received from the person with whom we worked, but as it got closer to closing, things went downhill. They couldn’t find or open documents that had been uploaded months ago, our loan amount was wrong multiple times on multiple documents that we e-signed; it was a major headache. Also, if you ask them for something, they do not adhere to deadlines. However, they expect you to make time to go through, understand, and sign things 25 minutes before the close of business on a Friday. If you don’t do it, they will threaten to delay closing. Do yourself a favor and find literally any other way to get a mortgage.