These guys were great right up until time to close. That is when it went downhill. Closing was a mess and delayed. The final numbers were not the same at time of signature as the final loan disclosures signed a few days prior. When things went south and we needed communication the most, they were nowhere to be found. On closing day no one (me, realtor, title company) could not get a hold of anyone on the Potempa team. I eventually had to go to their office and sit in the lobby to actually speak with someone in person. I was told that they had met their 24 response time commitment since someone had texted me that day. Then I was told that most lenders have a 2-3 day commitment and I should be glad that I even got a response on closing day. As a person who has has bought and refinanced many homes, there is no way I could recommend this team.