JC's Reviews
We survey everyone who has submitted a loan application with this lender, whether the loan closed or not.
Provider Response:
We appreciate the feedback shared by this customer. We regret you feel this way. We definitely make a point to provide detailed information about the process for all our clients and work diligently to provide a clear service during the preapproval process. Moving forward, we will do a better job making sure our clients understand the reasons for a preapproval decision why certain items / documents are needed. I can assure you that based on other reviews this is not a common problem and we will make sure to take every step to avoid this type of situation in the future.
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