We got a great rate, which at the end of the day is most important. The process of approval up until closing was fine. However, after close they suddenly scrambled to get a ton of information from us some of which we already had sent. Additionally, they kept emailing my boss for verification of employment when really it was my wife whose verification they needed. They were asking for contact info of HR to reach them at 5:30pm on a Friday. They even told us we did not own the house yet even though we had signed all documents earlier that day, wired the money, and received keys from the agent. Basically, they started stressing us out and confusing us, asking for documents, when we were working on moving. The title company also pointed out that they charged us for 18 months of property tax at close when it should have been only 6 months. So now we need to contact them to get this money out of escrow.