Jon was all in all great to work with. The advantages of SoFi are that you're fully underwritten at the time of making an offer - this allowed us to make a MUCH stronger offer without a loan contingency. The disadvantage is that this takes a lot longer than a pre-approval - we almost missed our offer deadline because the underwriting process took 13 days - we literally got our approval 4 hours before the offer deadline, despite getting them everything they asked for within hours of them asking. Jon went to bat for us with the underwriters to be prompt, and was very transparent and timely with everything that was needed to close the loan. He called on a Saturday before our closing to make sure everything was in order. We were the paranoid buyers who wanted updates when things were taking awhile - if Jon has no news for you, he seems to avoid your call or delay getting back to you sometimes. But it all got done and closed without a hitch in the end, and that is thanks to Jon.