In the beginning he did great, we got pre-approval letters with no issue. When we finally went to start the process to close on the house that accepted our offer, things seemed to be going smooth, both agents and myself checked in weekly and we told that we'd close on time, even 5 days before closing. The finance team went on an extended holiday before finished the final few things that underwriting would need. They came back from holiday and tried to get everything turned in and the CD completed in less than 8 hours, unfortunately that wasn't enough time and closing was pushed back. Now this would have been fine, except from the moment the ball was dropped, they remained acting as if it wasn't a problem and the CD kept coming back incorrect and they were completely unavaible. They wouldn't answers calls or emails from us or the agents and closing just kept being pushed back. I would never recommend anyone using this company. EVER! As for Michael, just don't.