Worst loan officer I've ever worked with. All the way up to a week before closing she kept ensuring us everything was great, and there weren't any issues. When closing time came, though, there were A TON of issues. Instead of helping us to get through them, though, she completely checked out of the transaction and stopped answering calls or replying to email. I had to work with the loan processor & some random loan offer (not on the transaction) who my real estate agent happened to know in her office in order to get the deal done. Worst customer service I've ever encountered in my entire life - she just didn't care at the end of the day. Ended up closing 3 weeks late, and that was only because of the extra help from others. Save yourself the trouble, you can find A MUCH BETTER loan officer to work with.