I will admit I had little knowledge of the loan process going in and thus, may have had unrealistic expectations of the loaning agencies workings, but I did feel there could have been a more co ordinated, timely effort to keep us informed and educated. It was frustrating at times getting timely responses to questions and concerns and at, times, felt out of the loop. No big deal in the end. It's done and we procured the loan for our nice new house. I will say Tammie was always pleasant and in the end, secured a very low rate for us and for that we are grateful and appreciative.