Greg's Reviews
We survey everyone who has submitted a loan application with this lender, whether the loan closed or not.
Vista, CA
$117,000 • 1st Time Buyer
We greatly appreciate our customers business on their first home purchase. Their loan request was to be through the Veterans Administration (VA) and our firm is proud to assist clients who have served our Country. This request also came to our office just before the Thanksgiving holiday. Military home loans require additional paperwork as well as correspondence with the VA who was partially closed during the holidays. Lost days over the holidays and specific circumstances surrounding this file did cause unfortunate delays which could not be helped. I along with my team were always available to speak with our customers and did so on several occasions, even after normal business hours, right up until closing. I have apologized to my clients and provided a lender credit at closing to assist them a bit further and to say “I’m sorry” for their home not closing when they originally desired. I appreciate my clients business and take their feedback constructively as well as wish them the best in their new home. - Greg