Steve at Chase is very good at what he does. He was able to coordinate our loan and get it closed in under 30 days. I was nervous about going though a big bank (JP Morgan Chase) as I've heard stories of bait and switch or long loan processing times but Steven delivered on everything as promised and was able to expedite and push our loan through and get it closed. Have no worries about bait and switch with Steve he will deliver everything as promised and make sure you are happy with your loan. Called him off hours and he still answered the phone to get me answers to any of my questions. I would highly recommend giving Steven a call before you pick a bank and give him a chance to see what he can do for you, and he showed up to our signing appointment at the escrow office. Top notch customer service.