This is not my first time working with Community First Mortgage and most definitely will not be my last. This is my letter written directly to the team who worked so incredibly fast and diligently to get us Pre-Approved, lock in a solid rate with excellent loan terms, and answer any and ALL of the myriad questions that we had throughout the process.
" Mike, all of rapid fire Pre-Approvals, your very, very detailed emails with a ton of information, explanations for various financing options, emails re-assuring us along the way in order to keep us in the loop and on track and especially for going back to work after dinner and putting the kiddos to bed to re-lock us in for better pricing on the loan. WOW! You always go above and beyond. We cannot even begin to say thank you enough times to adequately satisfy our gratitude.
JB, your emails back and forth working with us and including so much detail in order to make sure that we do everything correctly to satisfy the lender's requirements was nothing short of incredible. Also, jumping on the phone well after work hours a hand full of different days to make sure we are progressing correctly, understanding the loan terms, and ensuring that connections were made to the correct people was extraordinarily helpful. You even helped us via cell phone on the night of signing all of the documents to make sure that we understood our rights and verifying the information!! Wow! Again, we cannot say thank you enough for being an amazing loan officer once again!
Mrs. Mitchell!! Yay! We got it! =) Thank you for taking so much time to explain all of the verbiage on the documents and explain some of the financing options providing different scenarios and the corresponding advantages and/or disadvantages for each option. We also really appreciate your assistance to us as we decipher which documents needed special attention or just a "scroll-through". With all of that paperwork and a lot of language that is not our normal dialogue, it would have been really exhausting without you.
Everyone at Community First Mortgage, thank you, thank you, thank you!! What an incredibly expedient, detailed, impressively responsive team. I always rave about my experiences with all of you."
- Anonymous-