USAA was very responsive, helpful, and timely throughout the process. Our loan agent was great. The only issue we had is that USAA is unavailable on the weekends which created difficulties for revising documentation for one offer we made on a house we ultimately did not purchase. This could be an issue because a lot of open houses and offer deadlines occur over the weekend. However, our mortgage agent generally made sure to check in with us on Fridays before she left for the weekend to make sure we had the paperwork we needed for any offers we wanted to make.