Hands down excellent. He's sharp, hard working, diligent, responsive, hustler to get the deal done internally and externally. He knows the right people to reach out to get a response, keep the ball moving, and bring everything to close. With so many variables in a mortgage process, he did an excellent job to making sure it was clear and I understood everything. A great coach and advocate. He's available at all hours and worked hard to get the deal done, guided us through the process. The experience was excellent and I won't use anyone else on our next home purchase. I look at both local lenders and online providers - Chase came out strong on rates, service, transparency, and speed. They have a massive team working things through and you feel great about the security of the entire process. Highly recommend.