Mike is super friendly and helpful to get you in the door. We read all of the reviews and I spoke with him, and felt like we had made a good decision. Wow. We did not. Make sure you ask about the new condo laws. Make sure they give you deadlines for what they are going to do when. Mike blew us off the moment we signed on, but we didn't realize it until after it was too late. Here's his laundry list: -Promised us a 1 month closing and failed. Later he claimed that it was because of the rush of people trying to get the tax credit. Well, when he promised me the deadline, he certainly knew the tax credit deadline was approaching and never mentioned it. -Had ALL of our financials before we submitted our offer, but did not submit them to the departments for review for WEEKS after our offer was made. -I called every other day for a month, and was constantly told that everything was great! They had everything they needed! Right. They hadn't even looked at it. -Did not request the condo docs until a week before we were supposed to close, and when they finally tried to request them, apparently they did not get a response, but Mike never told me they were having trouble (even though I was calling him every day at that point). Finally Mike told me they weren't getting a response from the condo management. I called. They answered immediately. I explained what I needed. They said all they needed was a credit card number and they would push a button online and it would be instantly emailed to Mike. And it was. -OKAY, here's the biggest clincher. Mike knew from the beginning that we had to close in a month, we submitted everything on time, did everything we could, called every day and everything. Our financials were perfect. But Mike has no clue about the lending rules and didn't submit our stuff in time for review by the people who did know. They finally got our condo docs, we were set to close on Friday, I had talked to Mike the night before and he said we were all set. AND THEN I GET A CALL FROM MIKE AS I AM LEAVING TO GO SIGN THE PAPERS! Apparently, we are not all good. One person in the building owns multiple units and exceeds the law for lending. No other mortgage company can lend to us for this place either. We find out we MIGHT be able to get an exception. We spent a month being assured that we were the perfect borrowers and everything was fine only to find out hours before closing that we had a huge mess. Well, thank god for our agent Tom at Redfin because he stepped in and called Mike every hour for a week. Because of our building size, we were able to get an exception, which was rushed (thanks to Tom) and we were able to close the next week. However, I would never work with Mike again, and I don't think I would ever work with anyone at SunTrust Mortgage again. Obviously they've got serious communication and training issues.