Sean got me a very good mortgage, but his level of service left a lot to be desired. He was very responsive in the initial period, but once I was pretty much committed to using him as my lender he became much harder to reach. In the final days before closing, there was a rush to get everything together because he had thought the closing date was 2 days later than it actually was. He also told me I didn't need to get my insurance til after the appraisal, which turned out to be a big mistake that caused me to incur additional costs I wouldn't have had to cover if I spoke to my insurer much earlier.