Tim set the bar very high right off the bat. Transparency, knowledge, responsiveness, insight are just some of the many qualities that Tim brings to the table.
Transparency: ultimately it comes down to interest rates. Tim methodically explained what rates were at, the various mortgage options, and also how the current market is influencing the direction of rates. All this information can only help the buyer make a better decision.
Knowledge: a deep understanding and familiarity of this industry. Going through the lending steps, buyers are bound to have questions. Tim elaborated on these steps, and articulated the importance of particular ones that serve as milestones.
Responsiveness: Tim was always a phone call or email away. If I had a question, Tim would respond very promptly.
Insight: value added. This is where I believe Tim stands apart from the crowd. Going through any lending process, there are multiple areas that can take it off track. With Tim, he eloquently explained and set expectations of what needed to be collected and done. If there was a question on a particular step, he would not only explain the step, but elaborate the various possible outcomes so there wouldn't be shocking surprises. By taking this approach, it ultimately comes down to execution and that put my mind at ease since its clear who is accountable. In the end, my experience through this process was very smooth.
I highly recommend Tim and First Home Mortgage as a lender. I was shopping around for various mortgage brokers and lenders and the transparency immediately stood out. I am glad I chose Tim as my mortgage broker and I hope your experience will be as smooth as mine.