Tim and team at Guaranteed Rate were great from start to finish! It's a hyper-competitive sellers' market, but Tim was happy to aid our offer by providing a video to the sellers highlighting our credit-worthiness. They specifically mentioned to our agent how much they appreciated the video, so it very possibly could've made a difference in securing our house. We had a relatively tight time frame to close but there was never any doubt that it would be done on time, and the day after a long holiday weekend at that. Tim sent multiple informative (tailored to his specific client) videos explaining different parts of the process, such as the application loan estimate and the closing disclosure. Tim had the lowest rate I could find (lower than GR's published online rates, so check with him, especially if you have good credit), and PMI rates were very reasonable. We were very satisfied and won't hesitate to use him again if we're interested in moving to a new house.