Lennie Swearingen

Chris did a very thorough job with the home inspection. He explained everything during the walk through and answered all of my questions. I’m very pleased with this company’s service.

Our inspector Jason from Rock Solid was great. Our report was very detailed and helped us finalize things with the purchase of our new vacation home.

Overall, the inspection process was thorough and the report was helpful. There two issues I had with their process and report, however. One is the inspector could not climb all the way into the attic to inspect the connection between the roof and the building structure. This is a big deal for insurance. Although I can't fault the inspector for not being able to get into the attic, I believe he should have sought alternatives to find out. The other is they did not get full info and pictures of the water-heater that was inspected. This almost caused me a serious problem with my insurance company because they assumed the water-heater was too old and had to be replaced. I worked with RSHI to correct the report, and the matter with the insurance company was resolved. Despite these two issues, RCHI was professional and responsive to help address them quickly.

Rock Solid was able to inspect the home within 2 days of calling them. I really appreciated the good inspection and detailed report with photos within 24 hrs of the inspection. They were also able to do the pest inspection (termite/WDO) the same day, so that was optimum also.

Sadly I do have to say that with a great inspection report the day after we moved in out air conditioner stopped working and with that being a $5,000 out-of-pocket cost I'm a little upset. He was a very nice gentleman went over the house thoroughly seemed to me that he knew what he was doing but unfortunately an air conditioner is a big thing to miss especially living in the hot sunny humid state of Florida