I was able to schedule an inspection with Ken for my preferred time. He arrived early, which many people might like, but, as a first-time homeowner, I would have preferred to be able to follow him as he did the inspection and learn as much as possible about my new home. Similarly, he had a young colleague doing certain portions of the inspection, so I missed out on those portions as well. When asked, he did review with me what was inspected, which was great -- but I feel I would have learned more if I had been part of the original walk-through. Ken returned the detailed report (with photos) the same day and was very responsive to a few follow-up questions we had. All in all, he seems to be very knowledgeable and I would recommend him -- just let him know ahead of time if you want to get the full walk-through.