As first time home buyers we were not sure what to expect with the inspector. I liked the professional platform and the way the business runs. However, during the inspection there were 2 items/ appliance that I asked about and our inspector forgot to check. This made me nervous since I didn’t know what else they forgot to look at. I also think that the online / automated report format is great for streamlining services, but made the report seem more vague. (Therefore, did not provide as much leverage as I’d hoped). Lastly, we requested a pool inspection and our inspector clearly did not know much about pools. I would recommend finding a third part expert for pool inspections