I was blown away by Rich. Not only is he incredibly knowledgable about every part of our home, but he was able to communicate that to us in really accessible language. I am a 28 year old woman and while this shouldn't be the case, I find that in almost every handyman-type discussion (car mechanic, plumber, window installation...) I am not addressed directly and the person doing the work defers to my husband or male friend, even when I am the customer. Rich communicated with me first and throughout the entire walkthrough. That doesn't sound like much, but if you have experienced the same, I cannot recommend Rich highly enough. It was a breath of fresh air and very appreciated.