Appreciation for Shelley Covington's Exceptional Service I wanted to take a moment to express my utmost gratitude and share the outstanding experience I had with Shelley Covington at Penrith Home. After a highly frustrating encounter with Rosa Briggs team at Capstone, my partner and I were left disheartened and uncertain about our next steps. Just one day shy of receiving the keys to our new home, Capstone unexpectedly withdrew their support, leaving us in a state of panic. Months of hard work and dedication went to waste with no clear explanation. We were faced with a difficult decision: either search for another mortgage office and hastily apply for a loan or come to terms with the reality of the situation. Thankfully, our real estate agent and seller agent came to our rescue and introduced us to Shelley Covington. In our initial email and subsequent phone call, Shelley wholeheartedly took on our case and prioritized our needs. With unwavering determination, she made it her personal mission to ensure a successful closing within a mere 18 days. Reviewing the previous documentation from Capstone with meticulous attention to detail, she worked tirelessly alongside us, ensuring that every document, number, and form was in order. Those two weeks felt like an eternity, especially after the tumultuous experience we had just undergone. It was difficult to envision a positive outcome. However, Shelley's extensive 30 years of experience and unwavering commitment instilled in us the reassurance we needed to persevere. Looking back, we are in awe of the sheer dedication she and her team displayed in maintaining a seamless and organized application process. Despite the overwhelming amount of paperwork and attention to detail required, Shelley flawlessly navigated through it all. Words cannot express the immense gratitude we feel towards her for her exceptional follow-through and ability to secure a closing deal. We have been living in our new home for over a week now, and it still feels like a dream. Our family is settling in, constantly reminiscing about the amazing feeling of finally calling this place our own. If you or anyone you know is currently searching for a home and requires the expertise of a loan officer, I wholeheartedly recommend Shelley Covington at Penrith Home. Trusting in her was our last glimmer of hope, and she exceeded all expectations. Her hands-on expertise and considerate guidance led us swiftly into our new home. Shelley's unwavering confidence throughout the process was contagious, and her meticulous attention to detail ensured that every "i" was dotted and every "t" was crossed before reaching the underwriting team. Working with her was a refreshing experience, and we were truly appreciative of her thorough approach. Trusting in Shelley Covington opens up a world of possibilities. Her tireless efforts have undeniably contributed to our happiness and the security of our family in our first home. I cannot thank her enough for the outstanding service she provided. Once again, thank you for your time and your consideration. Sincerely, MJ, Ty & Peyton