This is the most unprofessional experience I have gone through. I highly suggest not to use them as your mortgage company. It started off on a bad note with the loan assitant being more than overbearing in regards to requesting paperwork. Even worse I did not speak to the loan officer once, and when I would try and get in contact with him I would only speak to his loan assitant whom did all the paperwork. When closing escrow I was promised a 3k refund, when the final paperwork came half of it was there. When calling my "loan officer" I was quickly moved to his loan assitant and told it was not possible with about a hundrend different reasons. Regardless shy away from these folks like there on fire.