He is polite. However, to do not expect to close on time with him. I had to be manage my loan myself and had to read everything carefully. Every document required revisions. Not the guy to use if you are not financially savvy. Uses illegal practices of quoting low interest rates and changing last minute for no valid reason, which will cause me to pay in about $11k over the life of the loan. I gave him the opportunity to correct it and he has done nothing. He will also be reported to the Consumer Federal Protection Bureau and the Better Business Bureau.
Several versions of loan estimates were provided due to inaccuracies all the way to closing date. Closing was over 45 days and $50/per day was charged by the seller for every day that was late. My realtor made sure he covered the cost. The daily charge did not motivate him to close sooner.
Majority of correspondence was via email and his cell phone, but during week of closing, tried to call his office. The phones did not work. He was unresponsive to my agent or seller's agent during escrow, making the transaction very stressful. He dropped the ball during crunch time.