They were very difficult to work with and not responsive. Several messages were left for the paralegal by Redfin and by us and they were just never returned. There were also emails that were never returned. If you are an out of state client, I would absolutely not recommend them at all and would give them a 0. They have no appreciation for the fact that some banks are not in Charlotte and require an in person signature to wire money. We had to make two wires to ensure it was all there in time for the closing. Then when we came for the closing we waited for 40 minutes before we could sign with no explanation or apology or expectation of how long the delay would be. We were a cash close and were done signing in 5 minutes. I felt like the attorney was rather rude about the whole matter saying to us when we were called into the conference room, "well you see how busy we are today so that is why I was late". She did finally apologize at the very end when we were walking out. The only reason I am giving them a 2 vs. a 0 is that the close was on December 28th. I really suggest a different law firm.