When we visited to do our seller signing duties, we brought our check book and used account and routing number details for the transfer of proceeds. I even offered a voided check. The Sterling employee never confirmed that what we were providing would accept a wire transfer. Days later, we were told information provided couldn’t be used. I feel this was a gross mistake that could have been avoided. It was clear we used info off a check in front of them and they were informed of the bank as well. Secondary, was not informed the payment of my home loan take up to a week and that sale proceeds were mailed to the mortgage company. This info should be shared with clients, it was not. Overall, nice people but could be much more informative.