I worked with Shabnam at Old Republic Title Company. Once we got to the office, Shabnam was very helpful in explaining the whole process and finishing the signing process.
One improvement I would like to suggest is, to be a bit more proactive in communication before I come out to the office. In my prior experience, title company contact person would get in touch with me at least a week or 10 days before the day to sign and walk me through the steps to make sure I have full knowledge of the process. House buying is a stressful process and this proactive approach helps take off some of that stress(this is how I feel, needn't be the generic case for everyone). I was a bit puzzled when I had to call in to make an appointment, I thought I would be getting a call/email from the title company regarding that. This is not a negative comment, just an improvement. I would still highly recommend your services to a friend.