Title Forward (Colorado) 

“Redfin Recommended” service providers are highlighted strictly as a resource, and are chosen based on their positive relationships with our agents, and/or consistently high customer reviews.

Easy!

Great Service and Communication. Highly advanced virtual closing service and notary.

I have nothing but amazing things to say about this group. They made this whole process so much easier than I could have ever expected. The communication was remarkable. Thank you!!

Please consider carefully the selection of Titleforward. I had no idea there are bad title compaies until I encountered TitleForward. Having done multiple real estate transactions, it is safe to say I will carefully avoid Titleforward going forward. Title forward came to me through Redfin, and I normally don't give much thought about Title companies thinking they all do the same job. But not Titleforward. ********************************** Difficult Communication From the start, they work on teams, there doesn't seem to be a dedicated person. I was shifted from one team to another, creating confusion for even some outside counsel I was working with. They communicate only through email/ their portal, and different individuals respond to the same client. You can imagine how confusing that gets, for a real estate transaction. No one called me, even once, to explain the process. ************************************* Confusing Closing Process The most ridiculous comes closing day. Because I am out of state, it is a remote closing where I log online to sign some documents with a third-party notary. Neither the notary nor I know which sections to sign, as TitleForward isn't even present during these meetings. There are optional areas on the form, without Title being present, it was a wild guess as to what to fill in. TitleForward insisted that the notary should know exactly what to do, turns out the notary is a general one who had no previous knowledge of this sale. Luckily, I called them before, many times, actively reached out, and asked all the questions. Only then they walked me through the form. The walkthrough was good, Sandi Cook, the closing coordinator, explained each document Still, I feel like someone from Title should have done that without me asking, also be there during the close, not just a confused seller and a general notary who has no idea what went on. ************************* Conflicting Messages From Different Team Members For the final closing of my sale supposed to happen on 9/5, a day after labor day. The Friday before, I received about 3 various individual's emails all with different deadlines. One said all forms needs to be signed with notary by Tuesday 9am, one said by noon, and an official email saying by 12am Wednesday. It made the already-stressful sale even more stressful. What's worse, after giving me these deadlines, they all went on labor day vacation with no one answering for 3 days. While I do understand we all want to enjoy the holidays, telling a seller on Friday afternoon to sign by Tuesday morning AND not being available at all in between, is not at all the appropriate level of service. I am trying to think of good things to balance out the above, but honestly I cannot think of any compared to the previous independent Title Companies. So I will leave it as is.

Communication was great. Very smooth.

Great communication!

I was not happy with the options of payment offered to me and the lack of knowledge surrounding methods of payment, availability and security!

When they try to get the HOA info, they asked my HOA login name and password. That makes me uncomfortable.

Everything ran smoothly. There were no problems. That's all you can ask. They kept me informed and were prompt with responses to my questions.

The remote part was a little shaky and will likely handle in person next time but otherwise Title Forward was great !

Title Forward was great to work with. They communicated every step of the way. Any questions I had, they would respond in a very short period of time. It was nice working with people who took great pride in the work they do.

Paul was awesome!!!

Wire not sent on 8/18/23 as promised. Two documents not given to us to sign. This caused delays in closing on Arizona property while semi from movers had to wait for transfer of funds and recording of deed.

They were professional And handled all Our title And Closing transactions effectively.

It’s not that I didn’t like what they did in the end, but I just didn’t like the fact that there were a bunch of different people and programs that I had to deal with through the process. I did have a good experience with one employee, Sarah S. She was helpful, and I was able to reach out to her with questions. That made it better.

Everyone at Title Forward has their pronouns in their signatures. That is incredibly unprofessional, and I will go out of my way to make sure others don't use this company in the future.

We did have one hiccup because they sent a form for funds with only my husband’s name on it. This caused a delay in receiving our proceeds by a few days. They did handle the issue in a professional manner and worked to resolve the problem.

Title Forward was great to work with! I really liked their online platform and they were responsive and on top of things to get us closed!

Intercepted any unknown problems before they became one. Personal service and immediate communications with client.

Very organized and professional. Thank you for outstanding service, always there.

Title forward responded quickly, however there were several things we had to reach out to them about that they should have given us information for, such as how to wire closing funds.

I like the efficiency of the Qualia program, they provided. It was a robust system to move along fast, with the signing of documents, remotely.