While we're sure other people's experience may be different, ours was less than ideal. Communication was very poor between us (the buyers) and the title company. Several times we received emails from them without any introduction as to who they were in relation to the company, i.e. what their position was, and what their responsibilities entailed. This made it difficult to navigate an already overwhelming process. You're already dealing with your agent, the seller's agent, the mortgage company, insurance company, etc. so having people take the time to properly introduce themselves directly to you instead of going through forwarded emails makes a big difference in terms of making the client feel valued for their business. And while we are painfully aware that it is a business, we did not like their agents trying to up-sell us on the home warranty right from the start. They also waited until 4 days before closing to notice and mention that a new survey was required (cost: $475.00 to us, the buyers). They were not forthcoming with closing cost fees, and told us to just bring a blank check (which we've heard is not all that uncommon) but to throw it in with all the other vagueness, it did not inspire confidence that they weren't just trying to milk us for everything they could. We don't want to leave a hateful review, but a potentially constructive one in hopes of improving future customers' experiences. Prevent your clients from feeling frustrated by simply taking the time to properly introduce who you are and what you do. Treat us as individuals, not cattle to be herded through; don't try to up-sell so aggressively-present the options and let the buyer make their decision. Make sure your team is covering their bases in a prompt manner and catching mistakes in time to fix them. Try not to leave costly items until the last minute. And try to inspire trust in your clients, so they don't feel like they have to scrutinize everything you do and go back over your work with a fine tooth comb because they feel you don't have their backs. Unfortunately, we did not have a choice in which company to use. At this point in time, we would not recommend First American Title. Hopefully, if the company is open to some improvements, future experience will be different.