The appointments were backed up because they allowed clients who came late to keep their closing times, thus causing all other appointments to be late. I had to call for my settlement disclosure multiple times, the math on it was incorrect. It just seemed like everyone was behind on everything - although I turned in all documents on my end within an hour of receipt, so the file was clear and there should have been no issues. As a client, I shouldn't have to call to verify a time for closing, or request a settlement disclosure - these are administrative tasks that should have been handled internally and on time. When I was finally seen at closing, I realized that they added an extra charge (changed the disclosure after sending it to me which is definitely a red flag) and then I had to wait for that to be fixed. What if I hadn't caught the error? I was not informed that funds had not been received from the buyer prior to closing, and so that meant the sale could not be recorded and I could not receive my wire. The fastest response/follow-up that I received was from Yamel who I had to reach out to in order to see why funds weren't sent out yet.