They were very polite and quick, but at the cost of some accuracy. I didn't have to pay an additional 20k in cal-firpta because I inherited the house through a trust, but rather than give me the form to opt out of paying this money they simply gave me the paperwork to pay it. I mistakenly thought I'd get the money back at the close of escrow, but I will have to wait until I get my 2019 tax refund. 20k is a lot of money to leave with the state for no good reason, and I know they knew it was a trust because of the documentation I had to provide.
So, they are very polite, patient and competent, but I think perhaps they should slow down and look at what's best for each of their clients.