Avalon Settlements

Avalon was very responsive and explained the closing process well. I had no issues working with Avalon to close on our home.

Delayed closing for buyer— not a good thing ever

Heena Bajracharya was helpful in each step. It was great experience because of her assistance throughout the process.

It was a great experience working with Mr. Chandler who really understand the market. He is very analytical and fact based who would give professional advice and suggestions. His service was great on selling my house.

They were very helpful and communicative during a really complicated settlement.

Unfortunately, I felt like Avalon Settlements could have done a better job in terms of communication with me the client. Areas that needed attention are transparency in the rationale behind their fees, and customer service. I won't mention names, but when I would call, one agent in particular was very very quick and rushed with responses. Even while going over the documents at settlement this agent talked quite fast. And it didn't feel like an excited "I'm happy for you" kind of fast, it felt more like a "I need to hurry this up and move to my next client" type of fast. And buying a home is a BIG thing! Some people only do it once in life. The last thing you need during such a big purchase is someone talking in a way that makes you feel as if you are just one of many on their assembly line. The others at Avalon were kind and patient, and I appreciated that. I simply felt like more efforts could have been made to help me feel comfortable with this process.

Closing went smoothly, but it took several rounds of edits at our (seller's) prompting to get credits and commissions correct on the Closing Disclosure in advance. Otherwise everything was completed in a timely manner and the wire transfer occurred right away.