I was generally displeased with ORTC. The sellers selected them so I had no choice. I have two main complaints. #1. They were absolutely crazy about COVID. Absolutely no onsite interactions all. One time I was waiting outside in 100 degree heat and next to noisy traffic while passing documents through the mail slot and having to yell through the glass to be heard. Another time I had a $600k check to drop off and was told to leave it in the mailbox and they'd get it later. Seriously, put on a mask and gloves and at least meet me at the door so I know it didn't get lifted by the next person visiting the mailbox (anyone slender could easily reach in the 2" wide drop slot). My third encounter was being told to drive 40 minutes to another branch to pick up my final document package. Which turned out to be two sheets of paper saying "we're done" with a small check for some loose change after escrow. Mail it already! Considering they had no issues with sending a notary to my house for hours, or that the banks seemed to be fine having me visit in person to discuss loans and such, it seems silly for them to be so COVID paranoid. Leaving people and their half million dollars checks on the street is crap customer service. Seriously, put up a plexiglass screen at the lobby desk, require masks, and wipe stuff down. Every other business can manage that easily enough, why can't ORTC? #2. Title insurance is a total racket. Research it. $1200 for the required ALTA (lender's policy) and $3100 for the "optional" CLTA (homeowner's policy). But if I decline the CLTA then the ALTA price changes to $2900. I asked FOUR TIMES to see a draft contract with the fine print of what's covered and what isn't and deductibles and payout caps and such, and all I got was a whitewash from multiple people about how they can't give me a detailed policy until after the loan has closed. I'm sorry did Pelosi write this? We have to pass it to know what's in it? WTF? At the last minute after it was clear I was going to skip the CLTA they suddenly "found" a sample policy with all the details, which actually was fine. I was afraid they'd fine printed their way out of ever paying anything. As it is Title Insurance pays out something like 3% of premiums as settlements, compared to 80% for auto, medical, etc. It's a total ripoff and a racket between the three big agencies and the real estate firms. That's common to all the title companies, not just ORTC. But overall I was very displeased with this aspect of their customer service - mandate someone buy your product, but refuse to show them what it is. $4300 for the mystery under the cloth. I would not recommend ORTC, although I doubt the others would be much better. This industry is crying out for government regulation.