RGS Title - Alexandria

RGS was responsive and we closed on the property with 10 days.

They are great! Super helpful with the closing and their online platform helped keep things organized.

RGS Title made the closing/settlement process very simple and quick and answered all my questions.

Easy to work with, we had no issues.

RGS Title made it very easy to complete my closing.

Cheryl was the best agent that I could possibly had for my situation at this time. I felt she understood how difficult this process was for me and provided me with her knowledge in dealing with it all the best way possible. It was a miracle for me. House on market on March 4th and all was settled on April 4th. The experience, I will never forget. Cheryl is the kind of agent I would hope for everyone!💕

Extremely satisfied with the closing process on the sale of our property. Process was seamless and efficient. Everything was completed right away, despite it being Thanksgiving week!

mediocre communication, made a typo on closing document. For such important information, if you can't make it right, it is problematic.

Getting all our paper work taken care of in a timely manner and the warm atmosphere at the office was a very pleasant experience. The team took our transition from looking to purchase and streamlined it so we didn't have to worry about anything. The breakdowns and explanations at closing made us feel at ease with all the legal terms and intimidating paperwork broken down to a very easy to understand manor so everyone knew what to expect. And with some hiccups on our end they took it in stride and made everything work for everyone. 11/10

Thank you to the Title company for helping me with the condo purchase

RGS Title was very professional and they processed all of the paperwork in a timely fashion for a very quick close. I would definitely recommend their services.

Very professional and dedicated to the process. A great addition to the Redfin Team.

This company in association with redfin allowed the buyer's of my home think they had full access to the home before it was sold. I was highly disappointed and upset.

Great experience with RGS title! My agent was very responsive and willing to answer any questions throughout the process. Closing during COVID was made easy in the office where I met with the lawyer in the lobby to discuss any questions I had and as able to easily sign all the documents required. Definitely recommend.

One of the worst experiences I've had in a 'professional' environment. RGS Title did not safeguard my personal information. RGS Title sent my sensitive personal information to an unknown correspondent and, after notifying them and receiving an apology, they sent even more personal information to the wrong correspondent again two weeks later! To top it all off, RGS Title lied to me about subsequent actions taken to remedy the situation. Unbelievable. Safeguarding personal information, integrity, and attention to detail are probably the most important factors when selecting a title company.

Closed on a property during COVID-19. RGS was able to provide all services and accommodate us with all safety protocols in place. We were satisfied with the communication and process provided by RGS.

They dropped the ball on getting the original POA. They waited until the day after closing to request this and put the responsibility on me to get it to them, so their lack of planning became an emergency inconvenience for me. Luckily, they returned the POA by next day mail, which was a relief.

They were flexible with us as we moved out of state during the transaction. They also responded to emails quickly.

The notary showed up an hour late during the middle of an already difficult closing due to Covid-19. Showed up with no protection when we had our 3 month old child with us (no choice but to bring him). Also mentioned in conversation that he was anti-vaccine which made us extra uncomfortable. It was a great experience up until this point.

The closing process was speedy and all went well.

RGS rapidly responded to emails concerning changes or points of inquiry. At closing, everything was explained clearly and succinctly. Would absolutely use them again.

Robyn was extremely responsive to our questions during the closing process. On the day we closed, she was very accommodating to our needs and it was an extremely quick appointment.

RGS Title was over priced for seller Escrow services. Their initial price was over $1,000 for attorney and titled related closing fees. After too much effort with two attempts to obtain price reductions, I was able to obtain their services for $895. In contrast, my Redfin listing agent provided me a sample of escrow and attorney fees charged sellers by 8 different firms. RGS and one other firm, both bundled everything into one fee, were the only ones that charged sellers over $1,000. The other 6 firms provided the same services for between $650 and $800. Further, RGS provided contacts for 3 attorneys for me to consider as alternatives to the attorney RGS uses for attorney services. One was mostly retired, another was disinterested, and neither wanted to perform attorney services for real estate closings. I did not contact the 3rd attorney. As it turned out, the attorney RGS uses had the same address as RGS, was the only attorney for the law firm at that address, and also was an RGS employee, the RGS managing attorney. Do you see any potential for over charging or conflict of interest in this type arrangement? In contrast to the $250 attorney fee RGS charged as paying to an independent law firm, the other 6 firms in the sample of closing cost services charged $55 to $195 for attorney fee services. While a buyers is free to select the title company they wish to use [usually a referral by the buyer's real estate agent], I would recommend that the sellers agent provide the seller and buyer a good, fact based sampling of what different title companies charge for buyer and seller settlement services, attorney fees and, in the case of a buyer, what different title insurance firms charge for lender and owner/buyer title insurance at various mortgage amount and purchase levels. Also, I would recommend that the seller's agent recommend inclusion of a provision in the purchase contract that limits the seller's title company and related attorney fees to no more than $XXX, supported by the type of fact based sampling I recommend. A seller's real estate agent would show great initiative and provide a valuable service by having this type information on hand for sellers, buyers and the buyer's agents -- possibly limiting the costs involved for both buyers and sellers -- and limit the opportunities for the pick pocket artists that seem so prevalent in real estate and real estate services related businesses, as well as wake up some real estate agents to what is expected as professional, cost conscious services to real estate property sellers and buyers.

Forgot part of paperwork for closing, causing delays in recording of deed