Masterpiece Title

We arrived early for our 3PM appointment. Our closing agent saw us at 3:15, spent 10 minutes with us and left at 3:25 for her 3:30 appointment and left a coworker to do the wrap up. All of our questions were answered but we felt rushed and not important. After the closing was completed our proceeds checks were supposed to be overnighted but lost by their shipper. We reported the lost shipment. We called multiple times in the AM to get the checks cancelled but had to get help from the closer's supervisor and our agent to get things rolling. Cancel checks, reissue new ones, etc. I never got the return phone call from their closing agent. Just some emails saying the replacement checks would be ready. We went there personally to pick up the proceeds. Went to deposit their check and my bank would not accept because Masterpiece has a security feature that has to be approved. Nobody told me the check would not be good for another day when we were given the check. Then when we called them they said, "We didn't know you were going straight to the bank". What else would I do with a check? Five days after closing! Masterpiece should allow more time between their closings and be more responsive for their clients. Not impressed!

Absolute master piece. They were on top of their game and communicated clearly

They were very helpful and responded quickly to my questions.

Quick and professional

Karen Carranza, Escrow Officer, lives and breaths numbers and documents. The woman is a wiz-kid and knows her job! I'd feel very confident in recommending Masterpiece Title to anyone.

Very thorough and professional

Very professional and made it very easy for me

We got the appointment date wrong and Karen still accommodated is since we were at their office. Follow up could improve since info they were checking on was never communicated. We ended up getting info from Lisa.

Karen has all documents ready and on time, for my house transaction. Very professional!!!

We did not have any issues with Masterpiece. The whole transaction went smoothly.

We were kept abreast of each step in timely manner. The process was very smooth and friendly. Our thanks to Karen Carrenza and Denise Provencher

Very accommodating, even stayed late to keep us on time with closing!