Communication was lackluster, and the SECU Loan Officer (LO) was less than forthcoming with information about our buyers closing on their former residence. Leading up to closing my agent reached out to the LO to confirm there were no issues, as we had to previously back out of the deal due to unforeseen issues. The LO communicated there were no issues and we were on track to close on time (including a 1 week extension). Fast forward to the evening before closing and the LO stated our buyer's buyer wouldn't qualify, and therefor our buyer's financing contingency wouldn't be met. Long story short after canceling the contract and relisting our home SECU was able to secure financing for both buyers, and we closed on the sale of our home. The take away is we were provided a lip service for several weeks, and not factual information that we could make informed decisions off of.