Settlement Services did a good job of explaining all of the paperwork for me, except they weren't exactly forthcoming that the charge for title insurance was for "enhanced insurance"...this coverage costs 50% more and has a bunch of coverage that most people don't want / need. When I asked explicitly about it, they explained it to me, but I felt that they should have been proactive in giving me an option to actively choose between the two- not just put the most expensive option down and hope that I didn't notice. Anyway, maybe this is just standard practice for title insurance companies, but I didn't think that was cool.
Beyond that, I found the staff super friendly and helpful.