The escrow agent wasn't as diligent as she should have been. Since we were selling a home while living abroad, it's a bit more challenging than a traditional sale in-state. The agent sent along multiple documents that needed to be notarized, but contained incorrect information. If my husband hadn't caught them, due to the complexities of notarizing while abroad, that could have meant that we didn't close on time -- potentially costing us thousands of dollars.
Additionally, the agent was inconsistent in her emails, and was not as details-focused as one would expect from a person handling sensitive, binding legal documents. I would not recommend this agent in the future.