The individuals we worked with were kind and meant well but, unfortunately, were quite unorganized and unreliable. Luckily, we were able to close on our house in time, but that was only because my husband and I had to continuously reach out to them to get it done because we were on top of the deadlines. I gave them a 4 because I would feel pretty bad recommending them to a close friend or family member if they ended up having the same experience we did. Hopefully, this experience was an anomaly.