Johnathan was great to work with with, he treated my parents with respect and was professional and so helpful . Thank you Jonathan. The process with Chicago company was a bit confusing for my parents due to the automated software/ multiple emails they spitfire at you. Also, one time when when parents called the title company to confirm information they sent they sent via email, the lady that answer the phone was rude and grumpy towards to my parents. My advice for that lady is to remember that clients are paying for the service and they are dealing a process that can be stressful. Be mindful of that when answering the phone. Besides that, everyone else we came in contact with was nice. Thank you.